Every template has a live preview so you can check it thoroughly before ordering, and the work on your site starts as soon as the advance is confirmed. That is why refunds are limited to the situations below — and why we take each of them seriously.
We refund the advance when
- You cancel before setup starts — i.e. before we have confirmed your advance, or within 24 hours of confirming it if no work has begun.
- We cannot deliver — the template cannot be set up on your domain as described and we cannot offer a working alternative.
- The delivered site is materially different from the template preview or the listing, and we cannot fix it within 5 business days.
- You were charged more than once for the same order, or charged without an order being created.
We do not refund when
- You change your mind after setup has started — the advance covers the work done.
- The design doesn't fit your taste after delivery — the live preview is there to check this first.
- You need pages or features the listing did not include (we are happy to quote for them).
- Content you supplied was late, incomplete or incorrect — we will wait for it and continue.
- A domain we registered for you cannot be returned — registries do not refund domain names.
The balance
The remaining 50% is due on delivery, after you have seen the live site. If something is wrong at that point we fix it before asking for the balance; the balance is not charged for a site you have not approved.
How to request one
- Open the order in My Orders and note the order number, then use the contact page.
- Describe the issue; screenshots or links help.
- Most fixable problems are solved with a revision within a few days.
- If it isn't fixable, we approve the refund of the advance.
Timing
Approved refunds go back to the original payment method (UPI / card / netbanking / bank transfer) and usually arrive within 5–7 business days, depending on your bank.
Questions
The help center covers common cases; for anything else, the contact page reaches us directly.